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Working with native faculties, autism teams and key stakeholders, Emirates and Dubai Worldwide Airport (DXB) are centered on enhancing the journey expertise for neurodivergent passengers, facilitating ‘journey rehearsals’ the place kids can apply their journey via the airport and onboard plane, in addition to working immediately with households to thrill superfans like Humza, age 11, on his first flight with Emirates.
Humza Dabab not too long ago flew from Melbourne to Dubai along with his mom and two siblings and was handled to a VIP expertise from Emirates – his favorite airline. This was his first flight with Emirates, although his dad and mom suggested he’s already very conversant in all sides of Emirates via his personal research – from the plane itself, to the inflight leisure ice, the cabin crew uniform and the security video. Humza purchased his personal security belt to simulate and act out the security advisory, to which he has memorised all of the phrases, and has a set of Emirates plane fashions to apply the take-off and touchdown expertise. Humza’s mom Lamees stated ‘The aircraft is Humza’s completely happy place. The vacation spot is just not even probably the most thrilling a part of the journey, I can wholeheartedly say it’s the aircraft trip itself. He’s so excited to be lastly travelling with Emirates.’
Humza is autistic and being on time is a vital requirement for his specific wants. The potential of working late or lacking the flight would trigger vital anxiousness which have to be alleviated upfront. Emirates and Dubai Worldwide Airport staff are skilled and ready for these requests and may facilitate precedence boarding for neurodivergent passengers, known as Folks of Dedication within the UAE, in addition to providing a assist system within the airport for patrons who declare their further wants.
Emirates has additionally been working intently with Dubai Airports to facilitate journey rehearsals for neurodiverse kids, together with college students from the Mohammed bin Rashid Middle for Particular Schooling. These rehearsals kind a part of the accessible and inclusive journey programme developed by Dubai Airports and Emirates, designed to assist clients familiarise themselves with the airport setting, its individuals and processes, previous to journey. The scholars are accompanied by members of the family and therapists via the airport and plane to simulate an genuine journey expertise, together with the bodily artefacts and processes that passengers will undergo on the day of journey, like boarding passes and safety screening. The apply course of helps the households achieve confidence in managing the expertise, while additionally enabling Emirates and Dubai Airports to continually enhance companies for passengers with further wants.
Emirates helps neurodivergent passengers and Folks of Dedication in some ways:
Emirates Worker Coaching
Greater than 29,000 cabin crew and floor employees globally have accomplished Emirates ‘Introduction to Autism and Hidden Disabilities’ coaching. The net course was first launched in 2022 and covers a variety of subjects from the UAE Nationwide Coverage for Folks of Dedication, recognising autism, sensible tips about the right way to help passengers with hidden disabilities, responding with empathy, and knowledge on the official assist programs to assist passengers within the airport.
Earlier than Journey
Emirates helps passengers with hidden disabilities by offering as a lot info upfront as potential, in order that households can plan, rehearse, and be reassured about their upcoming journey. Passengers can verify the Accessible Journey web page on Emirates.com for info and call their Emirates native workplace with queries.
Free Seat Choice and Bulkhead Seat for autistic passengers and companions
Passengers who declare a hidden incapacity can be facilitated as a lot as potential within the complimentary collection of appropriate seats, for instance the bulkhead seats on the entrance and center of the plane for each the autistic passenger and their companion. This may be requested through Emirates native workplace.
E book with ‘DPNA code’ for further assist
A DPNA is an airline trade code for particular service request (SSR) for a ‘passenger with mental or developmental incapacity’. The DPNA code might be utilized to a reserving made in particular person, through phone or journey agent and is utilized as soon as the hidden incapacity is asserted, in order that the passenger can be supported all through their journey with help from skilled employees.
Research the ‘Autism Pleasant Information’ to Dubai Worldwide Airport
Emirates has collaborated with Dubai Worldwide Airport on a complete pre-travel planning software for passengers with hidden disabilities. The Autism Pleasant Information to Dubai Worldwide Airport supplies a step-by-step rationalization and pictures of each a part of the journey via the airport to boarding, and particulars what companies can be found.
Some passengers might have a particular meal onboard if they’ve a sensory sensitivity. This may be ordered a minimal of 24 hours upfront on www.Emirates.com or on the Emirates app. There are alternatives to order gluten free meals, bland meals, vegetarian and diabetic meals obtainable. For Youngsters Meals, households who’re travelling with an autistic passenger might contact the Emirates native workplace with their request upfront.
Pre plan what to look at on ice through Emirates app
Obtain the Emirates app, and earlier than a flight passengers can spend time planning and pre-selecting their favorite films, TV exhibits or music playlists. As soon as the passenger has boarded, their personally curated playlist might be synced instantly to ice, saving time and enabling them to settle into the flight faster with the consolation of their acquainted content material.
Arrival to airport
Complimentary parking for two hours
Folks of Dedication obtain complimentary parking in all terminals in Dubai Worldwide Airport for two hours. Folks of Dedication taxis can be booked through Dubai Taxi on their toll-free quantity 80088088.
Acquire the Hidden Disabilities Sunflower Lanyard
The Hidden Disabilities Sunflower is a globally recognised image for hidden disabilities. Emirates and Dubai Worldwide Airport employees with Sunflower pins are simply identifiable and specifically skilled to help travellers with hidden disabilities. Passengers are inspired to declare their hidden incapacity to those employees and gather a Sunflower Lanyard to put on, permitting for assist all through the airport journey. The sunflower lanyard might be collected from the data desk in Departures, Terminal 3 and from devoted, simply identifiable assortment factors in Terminals 1 and a pair of.
Autism Pleasant Route
The Autism Pleasant Route via Dubai Worldwide Airport ensures that Folks of Dedication journey via the airport with a devoted route. It consists of entry to precedence lanes for check-in, passport management, safety and boarding; and might be availed when sporting the sunflower lanyard. Specifically skilled employees geared up to assist Folks of Dedication can be simply identifiable sporting sunflower pins, permitting for elevated visibility, communication and assist all through the airport journey.
Precedence boarding or board final if most popular
Individuals who have declared their hidden disabilities to Emirates employees can be facilitated in boarding the plane first in the event that they select, or final if this extra handy.
Emirates Inflight Expertise
Households with kids are seated collectively
Emirates makes each effort to seat households with kids collectively, and passengers who’ve declared their hidden incapacity can be seated beside their companion or guardian.
Noise cancelling earphones
Passengers with an aural sensory want in First and Enterprise Class can have entry to noise‑cancelling headphones to dam out ambient cabin sounds.
If the client, little one or member of the family informs Emirates cabin crew a couple of mild sensitivity, cabin crew can flip off the passenger’s particular person mild, shut the window blind after take-off, and clarify that the cabin lights can be dimmed as quickly because the meal companies are accomplished.
Get busy with puzzles in Fly with Me journal
Younger kids onboard who want a display break or distraction can request a duplicate of the Emirates ‘Fly with Me’ exercise pack, with its personal pack of non-toxic colouring pencils, that includes kid-friendly world maps, puzzles, drawing tutorials, colouring pages, instructional actions about Dubai and defending the setting.
Select most popular leisure on ice
Passengers having fun with an Emirates flight can cross the time in a world class leisure library with greater than 6,500 channels of on demand leisure, as much as 2000 films and 1,500 hours of TV, in addition to music, podcasts and audiobooks throughout 40 languages. Ice additionally has as much as 100 video video games, which might be performed by two gamers in several seats if the sport is a multiplayer sport.
To enhance the journey expertise for neurodiverse passengers or Folks of Dedication, Emirates collaborates with a number of stakeholders together with Dubai Airports, Normal Directorate of Residency and Foreigners Affairs, Dubai Customs, Dubai Police, Dubai Autism Centre and Dubai Financial system and Tourism.
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